Shipping Policy

We ship your Velvet Hour order with care and speed. Below you'll find everything you need to know about our shipping options and delivery times.

Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We ship to Luxembourg and across Europe, as well as internationally to over 28 countries including the United States, United Kingdom, Canada, Australia, and more.

Delivery Times

• Luxembourg (Domestic): 3–5 business days
• Europe: 5–8 business days
• International: 7–14 business days

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

Shipping Costs

• Standard Shipping: Calculated at checkout based on destination
• Free Shipping: Available on qualifying orders — check at checkout for eligibility

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time on our Track Order page.

Customs & Duties

For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our shipping fees.