Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our support email if you need to make changes.

Shipping

Where do you ship?

We ship across Europe and internationally to over 28 countries including the US, UK, Canada, Australia, and more.

How long does delivery take?

Standard delivery within Europe takes 5–8 business days. International orders typically arrive within 7–14 business days.

How can I track my order?

Once your order is dispatched, you will receive a tracking number by email. You can also use our Track Order page.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please visit our Return Policy page for full details.

How do I start a return?

Contact us via our Contact page with your order number and reason for return. We will guide you through the process.

Sizing

How do I find my size?

Each product page includes a detailed size guide. Our satin dresses are designed with a fitted silhouette — if you are between sizes, we recommend sizing up for comfort.